Question 1

What is TheyAsk.ai?

Accepted Answer

TheyAsk.ai is an AI visibility platform that shows you how ChatGPT, Gemini, Claude, and Perplexity talk about your business. You get a TheyAsk.ai Visibility Score (0-100) plus a 3-metric AI Scorecard, Competitor Radar, and Citation Sources — so you know exactly where you stand and what to improve.

Question 2

How does the free visibility check work?

Accepted Answer

Enter your business name and city, and we'll find it via Google Places. Then choose from AI-generated questions that your target customers might ask. We query ChatGPT with those questions and show you exactly how it responds — whether it mentions you, where you rank, and what it says.

Question 3

Do I need to create an account?

Accepted Answer

No. For free checks, email is optional — no signup or credit card needed. You can run a full ChatGPT visibility check in about 1 minute. If you want to unlock multi-platform analysis (Gemini, Claude, Perplexity) and weekly monitoring, you can upgrade to Pro, which does require an account.

Question 4

What kind of businesses can use TheyAsk.ai?

Accepted Answer

Any business with a Google Business Profile can use TheyAsk.ai. We work especially well for local businesses — restaurants, cafes, salons, gyms, dental practices, hotels, retail stores, and professional services. If customers can find you on Google Maps, TheyAsk.ai can analyze your AI visibility.

Question 5

What does the AI Scorecard show?

Accepted Answer

Your results start with the TheyAsk.ai Visibility Score (0-100) — a single number that tells you how visible and well-regarded your business is across AI platforms. It’s powered by 3 supporting metrics: Mention Rate (how often AI mentions you), Recommendation Strength (your average position in lists), and Sentiment (how positively you’re described). These are tracked weekly so you can see progress.

Question 6

Why does my score differ between AI platforms?

Accepted Answer

Each AI platform (ChatGPT, Gemini, Claude, Perplexity) uses different training data, different crawling schedules, and different ranking algorithms. It's normal for your business to be well-known on one platform but invisible on another. That's exactly why Pro's multi-platform analysis matters.

Question 7

What is the Website Health audit?

Accepted Answer

We scan your website to check whether AI crawlers can actually read your content. We look at key technical factors that directly affect whether AI platforms can learn about your business. Free checks include a preview of the top findings; Pro unlocks the full audit.

Question 8

How is the AI Visibility Score calculated?

Accepted Answer

Your score (0–100) measures how visible and well-regarded your business is when people ask AI assistants. It starts with your Mention Rate — how often AI brings up your business. This is the foundation: if AI doesn’t mention you, your score is zero. Your Recommendation Strength and Sentiment then adjust the score. Being recommended first with positive tone can boost your score up to 20%. But being mentioned last with negative tone penalizes by up to 50% — because being visible but poorly recommended is worse than not being mentioned at all.

Question 9

What does Pro include that free doesn't?

Accepted Answer

Pro unlocks: (1) multi-platform analysis across ChatGPT, Gemini, Claude, and Perplexity, (2) up to 5 questions per check instead of 2, (3) AI Scorecard with 3 tracked metrics, (4) Competitor Radar, (5) Citation Sources, (6) automated weekly reports, and (7) full report history on your dashboard.

Question 10

How does weekly monitoring work?

Accepted Answer

After your first Pro scan, we automatically save your query (business + questions). Every Monday, we re-run your scan and email you the updated results — included with your subscription.

Question 11

Can I change my monitoring query?

Accepted Answer

Yes. Visit your dashboard and click "Edit query" to modify your business or questions. Your changes take effect on the next Monday's automated scan.

Question 12

How much does Pro cost?

Accepted Answer

Pro is €19 per month +VAT and includes AI Scorecard, Competitor Radar, Citation Sources, multi-platform analysis (ChatGPT, Gemini, Claude, Perplexity), up to 5 questions, and automated weekly reports. No annual commitments, no hidden fees, cancel anytime. Payment is handled securely through Lemon Squeezy, a Stripe company.

Question 13

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your Pro subscription at any time from your account settings. Your Pro features will remain active until the end of your current billing period. We don't do refunds for partial months, but there's no cancellation fee.

Question 14

Is AI visibility the same as SEO?

Accepted Answer

No. Traditional SEO focuses on ranking in Google Search results. AI visibility is about being recommended by conversational AI assistants when users ask questions like "best Italian restaurant near me" or "recommend a dentist in Brooklyn." The two overlap (good web content helps both), but AI visibility requires specific strategies like making your site crawlable by AI bots and having rich, structured information.

Question 15

How often do AI platforms update their knowledge?

Accepted Answer

It varies by platform. ChatGPT's knowledge is updated through web browsing and training data refreshes. Gemini has real-time web access. Claude's training data is updated periodically. Changes to your website or online presence may take days to weeks to be reflected in AI responses. That's why weekly monitoring helps — you can see when improvements actually take effect.

Question 16

What data do you collect?

Accepted Answer

For free checks, email is optional — we don't require an account. For Pro users, we store your email (for authentication and reports), your saved monitoring query (business + questions), and your subscription status. We never sell your data to third parties.

Question 17

Is my payment information secure?

Accepted Answer

We never see or store your credit card details. All payments are processed by Lemon Squeezy (a Stripe company), a PCI-compliant payment processor. We only receive your subscription status and email from them.